Operations your team can run without you.
A four-person studio for companies of 20 to 200 people. In eight weeks we map how work really moves, cut what nobody needs and hand back a system your team keeps on its own.
Operations teams we have worked with
Kessler Logistik
Brödmeister
Northlane Clinics
Oakfield Supply
Studio Vatn
Partway Freight
Linden & Roe
Halvorsen Print
Most companies
don’t need
more software.
They need
fewer handoffs,
habits written down
and one owner
for every decision.
What we do
Most clients start with an audit and stop there. The rest ask us to rebuild what we found, or to stay on as their operations lead.
Six to ten weeks
Process rebuild
We redesign the five or six processes that matter most with the people who run them, write every step down and train the team until it runs without us.
Written playbooks
Team training
Handoff owners
Monthly, cancel any month
Operations lead on retainer
Two days a week of a senior operations lead for companies that need one but are not ready to hire. Weekly reviews and one owner for every handoff.
Weekly review
On site or remote
Hiring help
What changes, measured a month after we leave
47
companies of 20 to 200 people since 2019
Days to close the month
A finance team of nine, after one shared close checklist
11 days
4 days
Picking errors
A parcel depot of 210 people, three months after the rebuild
3.1%
0.8%
Until new staff work on their own
Depot staff in their first weeks, with the written playbook
6 weeks
9 days
Eight weeks from tangled to written down
The same four steps for every client. You always know which week it is and what you hold at the end of it.
Field notes
What changed at four clients, measured a month after we left.
Bakery group, 140 people
Supplier orders moved from four phone calls to one shared form. Two hours back every morning.
Design studio, 38 people
Project handoffs written down. Late invoices fell from 23 a quarter to 5.
Electronics workshop, 62 people
One order sheet instead of three. Delivery dates now hold for 94% of orders.
Parcel depot, 210 people
New staff working on their own after 9 days instead of 6 weeks.
In their words
Two ways to start
Prices exclude VAT. A rebuild is quoted after the audit, once we both know what needs rebuilding.
Questions we get
Something else on your mind? Write to us and one of the four of us answers within a working day.
hello@plainoperation.com
How long does it take?
The audit takes three weeks. A rebuild usually runs six to ten weeks after that, depending on how many processes we take on.
Do you work on site?
For the first two weeks, yes: we need to see how work actually moves. After that we split our time between your office and remote.
Which tools do you use?
Whatever you already pay for, where it fits. We suggest a new tool only when it replaces at least two of the old ones.
Does this replace a COO?
No. We work with your COO or founder and leave them a system they own. Several clients hired their first operations lead after us.
What happens after week 8?
Your team runs the system on its own. We come back once on day 30 to measure what changed, which is where our field notes come from.
How do we start?
Book a 30-minute call. If an audit makes sense, you get a fixed quote and a start date within two working days.
Tell us the one process that wastes the most time.
Marta Keller, operations lead
Takes every first call. Replies within one working day.
A 30-minute call with one of us. No slides and no pitch: you describe it, we tell you whether an audit would pay for itself.
A four-person operations studio for companies of 20 to 200 people. Eight weeks from tangled to written down.
© 2026 Plain Operation
Plain Operation